SRE
May 2021 - September 2025
Wireless Car
Detroit, MI
- Resolved system and data concerns from automotive clients and their customers, tracking network and system state issues through complex asynchronous systems while maintaining communication throughout the incident lifecycle.
- Corrected customer vehicle telematics issues using internal software, database and system-level scripts, and APIs.
- Was on-call as the sole US-based representative on an SRE team distributed worldwide to handle critical incident triage, investigation, and communication with necessary DevOps and management teams.
- Led critical incident Root Cause Analyses (RCAs) involving development, specialist, and management team representatives to examine system and company processes and to design and enact improvements.
- Collaborated to implement a system driving critical incident communication and lifecycle based around Opsgenie, developing, documenting, and presenting the best practices for all company product teams.
- Designed improvements to company processes for critical incidents and their associated RCAs, carrying the proposals through the testing, documentation, and implementation phases and presenting changes to the multitude of teams impacted.
- Led an initiative to restructure the extensive team internal Confluence wiki so it could be traversed and referenced in high-stress situations, developed page structure templates and information quality expectations for clarity and ease of reference, and defined a process for regular page review to keep all information current and accurate.
- Improved observability, failure response time, and time to recovery for infrastructure and applications by developing monitoring and alerting practices and associated runbooks alongside DevOps teams, primarily through CloudWatch and Grafana.